Commerce
Get ahead of your competitors and attract new customers with a convenient shopping experience on your customers' preferred channels.
Use the latest innovative verification products and transform your logins and authentications into painless moments.
Increase average order value with smooth automated processes and customer-centric service before, during, and after the sale.
Guide visitors seamlessly through their journey, addressing concerns and highlighting unique value to boost conversions.
Start the journey right by meeting your customers where they are. With our Conversational Commerce Solutions, you can seamlessly integrate popular messaging channels.
Request a demoConversational Payments simplify transactions – accept diverse methods online and in-store, creating a frictionless, customer-centric shopping journey.
Request a demoSeamlessly connect on messaging platforms for consistent experiences.
Leverage AI insights for personalized experiences at scale.
Enable seamless transitions from conversations to purchases.
Offer secure payment gateways, ensuring safe transactions.
Embrace 'end-to-end' potential for fully optimized customer experiences.
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalized interactions to help you build strong relationships and deliver exceptional service.
Read moreWe choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
"Consumers want to do more themselves, such as scanning products and paying directly without having to involve a sales representative. This is what we call 'customers becoming cashiers'."
Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.
Discover all channelsOur integrated platform and APIs provide access to multiple messaging and voice channels.
Choose your payment methods and start accepting all online and offline payments on one platform.
Easily secure and protect digital interactions by verifying users with the most secure and convenient verification channels.
Say goodbye to disconnected shopping experiences and engage your customers seamlessly across their preferred channels.
Effortlessly integrate AI chatbots, social messaging, and payment solutions to build trust and drive purchases. With CM.com's all-in-one platform, you can actively engage consumers throughout their buying journey, creating a cohesive and personalized shopping experience.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
The last weekend of November is the perfect time as an (online) retailer to take advantage of your customers' appetite for buying. For years this weekend has been dominated by Black Friday, closely followed by Cyber Monday. This is the perfect time to give them a fast, safe and seamless payment experience, both online and in physical stores. Is your (online) store ready for Black Friday yet?
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favorite social media platforms and channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave. Read all about it!
Everybody has probably used (or at the very least heard of) Facebook and its communication channel Facebook Messenger. But did you know that Facebook Messenger can be of great added value for your business? Use this versatile channel to reach your audience!
What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? A good, fair race of course. Racers who are on top of their game? Good food and a nice cold beer? All the above are true. But there are also unseen factors that contribute to a great day at the Dutch Grand Prix. Payments during an event are seen as a given, a necessary evil perhaps, but they can truly make or break the experience for a visitor. Learn more about our Payments solutions at the Dutch Grand Prix and how they contributed to this awesome event.
Select a region to show relevant information. This may change the language.
