Improve customer engagement by using Facebook's automated business-initiated messages, allowing brands to connect with customers in new and exciting ways not previously possible on the platform.
Keep your audience well-informed by using Facebook to deliver concise newsletters and timely announcements, ensuring they stay up-to-date with your brand's latest developments and news.
Use Facebook to create anticipation for upcoming product launches by sending sneak peeks, behind-the-scenes content, and exclusive teasers, building excitement among your followers.
Boost conversions by sending time-sensitive discounts, limited-time offers, and exclusive deals directly to your audience's inbox through Facebook Messenger, encouraging them to use offers.
Elevate customer happiness by leveraging Facebook as a service channel, delivering a seamless shopping experience, and boosting revenue growth.
Enhance Facebook Messenger support by providing purchase assistance, order tracking, managing returns, optimizing costs, and reducing customer wait times.
Automate Facebook Messenger conversations to boost efficiency, cut costs, and leave your customers delighted.
Suggest products, answer questions, and help customers make confident purchases, encouraging them to return.
Transform Facebook Messenger chats into conversions. Deliver a complete shopping journey in a single chat from start to finish.
Connect with 3 Billion users. Facebook Messenger boasts a massive user base, with 90% following businesses and 83% discovering new products and services.
Deliver tailored messages, offers, and promotions, strengthening audience connections and achieving marketing objectives.
Leverage Facebook Messenger for brand discovery, audience education, and sales acceleration.
Unlock a world of possibilities with this versatile app, extending your reach and boosting engagement. It empowers you to recruit, support, advertise, and seamlessly integrate with various social apps.
Here's why smart businesses choose Facebook Messenger:
Massive User Base: over 3 billion monthly active users.
Conversational Power: Enables 20 billion monthly conversations.
Bot-Powered Engagement: 300,000 active bots.
Superior Engagement: 70% higher open rates than email.
Business Adoption: Trusted by over 7 million businesses.
Integrate Facebook directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Facebook? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
In today's digital world, ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting their digital space and their customer interactions - and different needs require different solutions. That's why CM.com introduces "Build Your Own Verification" - flexible and customizable verification that can be tailored to your specific needs.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
Verifying online users and accounts has become indispensable in today's business landscape. You want to know who has access to your (online) services and data, but even if you couldn't care less, rules and regulations will definitely care! Whether it's to protect yourself and your customers from harm, or making sure you abide by the local law - making sure you know who the person on the other end of the internet is, is paramount.
Over the past five years, we’ve made it our mission to stay ahead by adapting quickly to change and seizing new opportunities. Despite the challenges—like the global pandemic—we kept growing by staying flexible and making smart decisions. In this final blog celebrating 25 years of CM.com, we look back at a time when we showed, again and again, how we could offer innovative solutions and strengthen our organization.
We started by offering just SMS services, but today we offer an integrated platform where communication, commerce, and customer engagement come together to drive meaningful business interactions. Over the past 25 years, CM.com has been assembling this platform piece by piece, with each innovation, product, and acquisition adding to the bigger picture. Let’s explore how these puzzle pieces have come together to build the CM.com of today.
By 2010, CM.com knew it was time to expand beyond our roots. What began in nightclubs had grown into a broader client base across various industries. It was time to push boundaries—both literally and figuratively. Here’s the story of our international journey, filled with challenges, triumphs, and lessons.
Securing online accounts, data and users is a must in business today. At least, if you don't want to end up as the next security breach headliner in the papers. But simply implementing a bunch of security measures isn't always enough. Loose apps and services become vulnerable for fraud, and are often cost-inefficient. That's why we now offer a one-stop-shop to safely secure your business: the Verification API.
Customer communication via text messaging has become an integral part of the modern business landscape. In recent years however, criminals have figured out that they can abuse SMS communication to scam both your business and your customers out of data and money. But not to worry, there's a new, convenient, and fast verification method that can help secure your online accounts: Number Verify!
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